Responsibilities

• VIP & 2nd tier support and technical escalation from first tier supports
• Responsible for O365 system administration works, Intune/ SCCM, maintenance of standard Windows and Mac configuration, mobile devices configuration etc. 
• Planning and overseeing mass software deployment, ensuring compatibility and usability for end-users (e.g. Hyperion plug-in) 
• Studying new technology products and solutions to improve efficiency and productivity, and make recommendations to management 
• Planning and coordination of office relocation / new office setup works

Requirments 

• Diploma or above in Computer Science or related disciplines 
• 5 years of relevant experience in helpdesk support with working knowledge on O365, Windows 10 /11, MacOS, Android and IOS 
• Experience in project coordination with internal parties and vendors is preferred 
• Relevant Microsoft certificate is an advantage 
• Good communication and problem-solving skills, willing to learn, energetic and conscientious