**We would accept application CVs sent in English only**

We are:

Zota is a payment gateway technology hub, serving as a one-stop-shop for online businesses, enabling them to accept payments from anyone, anywhere. We are connected to over 1000 financial institutions worldwide, allowing us to centralize a range of global and local payment methods, on one payment page.

About the opportunity:

Our Support Team is looking for a Support Representative who is passionate about addressing and solving customer issues, to join us in our Hong Kong office. This is a great opportunity to join a growing Support Team in the FinTech industry.

If you are someone who thrives in a fresh, fun, and dynamic team environment and is looking to grow in a long-term position - this could be the role for you!
 

What you will do:

• Address and solve customer issues through email, Slack, and Skype
• Cooperate with other online platform representatives
• Help customers with API integration to our gateway
• Build and maintain the processing environment
• Identify and document bugs and features
• Handle correspondence with merchants and various third parties
• Manual QA of integrations with our partners
  
  Requirements:
• Experience in technical/customer support
• Strong organizational, analytical, written, and verbal communication skills
• Passion for troubleshooting and constant self-learning
• Superb attention to detail
• Ability to quickly learn and adapt to new features and innovations
• Willingness to learn and initiate
• Advanced efficiency in Microsoft Office, G-suite, Zoom, Slack, and Trello.
   

A few of our office benefits & perks:

• Breakfast & Lunch provided by the company
• Office snacks
• Medical insurance
• Quarterly Bonuses
• Company trips
• Friday Happy Hours, plus much more!
   

What happens after you apply?

Our recruiting team is invested in creating the best candidate experience possible, so we will be in touch, once we have reviewed your CV, regarding any next steps. In the meantime, you can check our website pages to learn more about us.