Job Title: Pilates and GYROTONIC® Studio Manager

Reports To: Studio Owner/Director

Location: Central, Hong Kong. 

Summary:

The Pilates Studio Manager is essential to the smooth running and success of our studio. This individual oversees the daily operations, fosters a welcoming and supportive environment, delivers outstanding customer service, drives sales, and ensures the studio upholds our brand standards.

Key Responsibilities:

• Client Experience:
  • Greet clients warmly, providing exceptional customer service.
  • Answer inquiries, handle bookings, process payments, and manage client records.
  • Build relationships with clients, understanding their needs and fostering loyalty.
  • Respond to feedback and resolve any client concerns and issues promptly.
• Sales & Marketing:
  • Execute sales processes, converting prospects into clients.
  • Create and Execute client retention strategies
  • Generate leads through networking, community events, and social media engagement.
  • Promote studio packages, classes, and retail products.
  • Work together with the marketing team in order to generate and execute the marketing calendar
• Studio Operations:
  • Maintain studio cleanliness, organization, and a professional atmosphere.
  • Oversee the instructor schedule and smooth flow of classes.
  • Manage inventory of studio supplies and retail products.
  • Ensure equipment is well-maintained and in safe working order.
  • Collaborate with maintenance and cleaning staff.
  • Collaborate with head office in order to develop, and ensure compliance of studio policies and workflows. 
  • Help to resolve studio emergencies and issues
• Team Management:
  • Oversea and monitor front desk and support staff
  • Support and motivate instructors and other studio staff.
  • Assist with onboarding and training of new employees.
  • Assist with regular staff check ins
  • May be asked to handle payroll.
• Administrative Duties:
  • Maintain accurate studio records and reports.
  • Use studio management software (e.g. Mindbody Online) proficiently.
  • Assist in weekly and monthly management reports
• Education
  • Act as a Polestar Host rep for Iso Fit Hong Kong
  • Be familiar with and answer inquiries for Education at Iso Fit (including Polestar Pilates and GYROTONIC® Education)
  • Assist with registration and intake for Education at Iso Fit. 
  • Manage the operation of Education Courses Conducted at Iso Fit.

Qualifications:

• Experience:
  • Minimum of 1-2 years of experience in customer service, sales, or fitness industry roles.
  • Experience in a Pilates studio environment is preferred.
• Knowledge & Skills:
  • Passion for Pilates and fitness.
  • Strong understanding of sales techniques.
  • Excellent verbal and written communication skills.
  • Detail-oriented and highly organized.
  • Proactive problem-solving abilities
  • Proficiency in studio management software.
• Personal Attributes:
  • Energetic, positive, and service-oriented.
  • Ability to multitask and thrive in a fast-paced environment.
  • Team player mentality.
• Language:
  • Fluent in English and Cantonese (Mandarin a bonus) with good communication skills.

Additional Desirable Qualifications

• Pilates instructor certification
• Experience in marketing or social media management

Iso Fit offers a friendly and comfortable work environment with a competitive remuneration package, including salary, paid leave, and medical insurance.

Join the Iso Fit team and be a part of an inspiring environment dedicated to promoting fitness and well-being through movement.