The Job

• To monitor and report on Service Levels
• To conduct regular review on Service Level Agreement with related teams
• To conduct regular review on the Service Level Target
• To prepare monthly performance report on Service Level
• To assist management on Service Level related issue

The Person

• Higher Diploma or Diploma in any discipline related to Information Technology / Computer or equivalent
• No working experience is required 
• Knowledge and experience in IT service and familiar with IT governance will be an advantage
• Good practical experiences in using MS Offices such as Word, Excel and Powerpoint 
• Good command of written and spoken Chinese and English