following duties: -

• At least 5 years of solid hands-on experience in helpdesk support, meeting room support, desktop management and security patch management;
• receiving IT helpdesk calls and providing IT technical support (including, but not limited to, desktop hardware and software installation, configuration, relocation, and troubleshooting) for user community with escalation and follow-ups if required until the
• user’s reported problems are resolved;
• executing IT system routine activities including daily system health and security checks, backup operation and data centre operation;
• performing regular desktop management and security patch deployment to maintain effective and secure IT environment;
• supporting meeting room equipment (audio / video conferencing and guest Wi-Fi), internal / external events;
• performing IT inventory management (e.g. inventory record updating, stock taking, etc.) to ensure that the inventory is well recorded and updated;
• performing and executing IT tasks in compliance with the procedure and documentation adopted by the Company;
• creating and updating the user guide / operation manual; and performing other duties as assigned by IT manager(s) and supervisor(s) of the Company.

Requirements: 

(a) A recognized degree or diploma preferably in Computer Science or Information Technology, or equivalent; AND five passes in subjects including Chinese Language, English Language (Syllabus B) (at least Level 2 from 2007 onwards for the language papers) and Mathematics in the HKCEE, or equivalent;

(b) Good command of written and spoken English and Chinese, with the ability to explain technical concepts to non-technical users effectively;

(c) Minimum of 5 years of experience working in a helpdesk or technical support role, with at least 2 years in a senior or lead capacity in large corporations or government departments is preferable;

(d) Extensive knowledge and experience troubleshooting hardware, software and networkrelated issues;

(e) Experience supporting a diverse range of operation systems, including Windows, MacOS and mobile platform (iOS and Android);

(f) Strong knowledge of desktop operating systems, productivity software (Microsoft Office, Zoom, Avaya Workspace, VDI), and common business applications:

(g) Familiarity with Active Directory, user account administration, MS Exchange administration, file access control, desktop management and patch management;

(h) Strong interpersonal skills, with the ability to collaborate and work effectively within a team. Professional certification in any of the above areas will be an advantage;