At Skin Laundry, the Store Manager is a leader who understands the business and culture of our brand; is goal oriented and well organized. With effective communication, both written and verbal, they ensure compliance in all areas of customer service, store operations, outreach efforts and profitability of their clinics. They will train, challenge, motivate, encourage, and provide constructive guidance to the team related to all areas of effective operations of the business. 

What your role will entitle: This is not an exhaustive list of responsibilities but is a representation of the wide range of responsibilities. Main objectives include, but are not limited to:  

People  

• Develop and motivate a magnetic team. Coach and give feedback as necessary for all team members. 
• Lead your team to deliver excellent customer experience and meet service and retail  sales targets. 
• Organize regular meetings with management to discuss business updates, issues and opportunities. 
• Evaluate employee performance and develop individual career development plans. 
• Must have the ability to understand and adapt to change as this is vital to the growth of the business.   

 Operations 

• Ensure all store operations are consistent and flawless, HR and standards are practiced and upheld.  
• Develop monthly, weekly and daily action plans for clinics to achieve revenue targets in all mixes of business on a consistent basis.  
• Effectively manage all stock inventory and forecasting for service and retail. 
• Address customer issues and queries in an accurate and timely manner. 
• Evaluate existing business procedures and recommend improvements. 

 Sales 

• Customize local clinic marketing and outreach plans. Collaborate with other departments such as Marketing to build brand awareness, drive sales and traffic through market outreach and effective in-store events. 
• Evaluate existing business procedures and recommend improvements. 

 Profit 

Analyze and achieve budgets and expenses on P&L to find opportunities for cost-effectiveness and profitability. 

REQUIREMENTS:

• 3-5  years of supervisory or management experience in a retail environment, experience in beauty industry is a preferred but not necessary
• Good Foundations with a proficiency of Retail Math, MS Office Suite, and Outlook.
• Strength in business strategist, seamlessly maneuver through day-to-day tactics and exhibit exceptional customer service and outreach, all the while driving your clinic to the next level
• Strength in Lead and mentor others
• Driven, self-motivated, and hold yourself and others to exceptional standards.
• Strong influencer, possessing verbal and written communication skills.
• Enjoy collaborating with others and thrive in a team environment.

WAYS WE GIVE BACK TO YOU:

We are committed to your growth
You are our priority. Skin Laundry has a team of individuals who are responsible for building out a roadmap that makes your success and development guaranteed - as long as you are willing to put in the work. 

Work/Life Harmony
We believe that all our team members should be cared for as a HUMAN first and foremost. We have an extensive Holiday Policy and are working relentlessly to release new initiatives that support your mental health in and out of work.

You will be led, not managed
The days of being managed are over. We believe that success comes from working alongside a People Leader who is there to support and uplift - not criticize and over-look. 

Speak Up Culture
Let’s face it - suffering in silence should no longer be the norm. At Skin Laundry your voice is not only heard, but VITAL to the health of the organization. You have a safe space to speak up, give feedback, and share your needs.

We don’t hire jerks
It’s as simple as that. We are a group of humble, kind, and self-aware individuals - there is no room for bullying, gossip, or any other kind of discrimination or intolerance here. 

Skin Laundry offers attractive remuneration packages including paid annual leave & birthday leave, medical coverage, free goods & treatment, MPF benefit scheme to the right candidates. Interested parties, please apply with a detailed resume stating expected salary and availability by clicking APPLY NOW.