Senior Workplace Virtualization Engineer - AVP - Workplace Technology – IT (R001677)

Job Summary:

The Technology Infrastructure Shared Services team are the forefront of technology innovation, the team leverage latest design concepts, practices, and tools to deliver game-changing platform solutions for HKEX.

Job Duties:

Level 3 support of Workplace Virtualization Technology to deliver an optimal end user compute platform supporting 2,000+ staff in a hybrid workspace.
Successful candidate will be placed in Workplace Technology team under Infrastructure & Operations organization, working with technical SMEs across Core Desktop Engineering, M365/Collaboration Technologies, Application Packaging & Deployment and Information Security teams.

Responsibilities:

• Support, optimize, and automate Virtual Desktop Infrastructure (VDI) and Application Virtualization service delivery.
• Architect and design secure remote access solution for enterprise.
• Implement golden image, application profiling solutions to streamline OS build and patch efficiencies.
• Integrate diverse endpoint management solutions in both Session Hosted and Dedicated Hosted environments supporting general purpose and power users.
• Swiftly address service issues and drive problem actions to maintain productivity.
• Proactive monitoring of performance and user experience with custom performance dashboards using endpoint analytics and statistic modelling tools.
• Maintain uptime availability within SLAs and drive performance improvement plan.
• Analyze performance trend and drive proactive improvement actions as part of demand and capacity management.
• Automate infrastructure support maintenance tasks including system backup, recovery, disaster recovery, and business continuity tests.
• Provide guidance, training, and feedback to Level 1 and 2 support teams. Drive enhancement to key SOPs to improve end user support and vulnerability management targets as a team.

Requirements

• Minimum 8 years experience in VDI service operations and solution engineering.
• Proficient in Citrix architecture for on-premise setup, including XenDesktop, XenApp, NetScaler ADM and WAF.
• Manage configuration management across platforms with GPO and automated endpoint management solutions.
• Engineer custom OS build for virtual desktops and develop automated processes for OS upgrade and patch cycles.
• Engineer solutions to integrate with in-house management system to allow managing the environment using modularized Powershell scripting.
• Engineer custom solutions around the Windows environment including integration with different in-house systems using Infrastructure as Code.
• Experience in evaluation of commercial solutions and large-scale migration among Citrix, Horizon Azure Virtual Desktop, and DaaS platforms.
• Experience in integration with M365, Microsoft Authenticator, SCCM, Microsoft Defender and CarbonBlack solutions.
• Experience in VDI/app performance monitoring and observability for effective root cause analysis.
• Strong customer centric and result-oriented mindset.
• Independent, self-motivated, a team player and willing to challenge status quo.

HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace.