Excellent opportunity for service engineer experts to work for a giant brand.

Client Details

Our client is a global leader in innovative solutions. With a focus on creating products that enhance comfort, convenience, and security, they are at the forefront of the industry. Join their team and be part of a dynamic organization that is revolutionizing the way people interact with their homes through cutting-edge technology and exceptional user experiences.

Description

• Perform maintenance, troubleshooting, and repair of our products, ensuring optimal performance and functionality.
• Provide professional and courteous service to customers, addressing their inquiries, concerns, and service requests in a timely and efficient manner.
• Conduct thorough inspections and diagnostics to identify issues and determine the appropriate course of action for repairs.
• Utilize technical documentation, manuals, and diagnostic tools to guide and support your work.
• Manage service schedules and appointments to ensure timely and smooth delivery of service to customers.
• Collaborate with the service team and other departments to share knowledge, resolve complex issues, and improve service processes.
• Keep accurate records of service activities, including work performed, parts used, and customer interactions.
• Adhere to safety protocols and guidelines to ensure a safe working environment for yourself and others.
• Provide training and technical support to customers as needed.

Profile

• Bachelor's degree or equivalent in Engineering or a related field. Relevant certifications are a plus.
• Proven experience as a Service Engineer or in a similar technical role.
• Strong technical knowledge and proficiency in troubleshooting and repairing complex machinery or equipment.
• Excellent customer service and communication skills, with the ability to effectively interact with customers from various backgrounds.
• Exceptional problem-solving and analytical abilities.
• Highly organized with the ability to manage multiple tasks and priorities.
• Ability to work independently and as part of a team.
• Fluency in English and Chinese.

Job Offer

• Double pay
• Medical
• Dental
• 5-day work week

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Keith Yau on +852 3602 2442.