We are an esteemed mini-storage operator in Hong Kong, renowned for our impressive 26-year track record and strong reputation for excellence. Our commitment to high standards has earned accolades from our loyal customers, and we are privileged to have top global institutional investors as our partners. If you are a dynamic individual seeking exciting career advancement opportunities, we welcome you to join our dynamic team!

Job Responsibilities:

• Lead the customer service team in delivering quality service
  Identify VIP or potential customers for the “Key Account Service Programme.”
• Establish sustainable training initiatives (e.g., complaint handling, customer care, etc.)
• Maintain a high customer retention rate
• Increase customer referral rate and foster relationships with other departments

General Requirements:

• Meet management targets, such as Revenue Growth Target through customer retention
• Establish departmental performance KPIs with rewards.
  Manage ISO compliance requirements
• Implement technology applications for data analysis and service quality enhancement
• Develop career advancement opportunities in talent pipelines
• Promote corporate culture in line with company direction
• Strategize customer and logistics service to enhance customer satisfaction and sales opportunities in the customer journey

“New Employee Incentive Program”: If you complete the 3-month probationary period with satisfying performance, such as good attendance and being a team player, you will receive a once-off fixed amount of 20% of the monthly salary.