Responsibilities

• Handle distributor enquiry on aspect of Underwriting, Policy Administration and Claims.
• Provide excellent end to end service with positive customer mindset.
• Manage large amounts of inbound and outbound calls from sales channel in a timely manner, including counter service if job rotated.
• Identify distributors' needs, clarify information, research every issues and providing solutions
• Build sustainable relationships and engage distributors by taking the extra mile
• Anticipate escalation and take over calls when needed
• Keep management informed on issues and problems
• Prepare monthly/ annual results and performance reports

Requirements

• University graduate
• Experience in insurance/ financial industry is an advantage
• Experience in customer service / call center is an advantage
• Good command of English and Chinese in both spoken and written, Putonghua is preferred.
• Competent PC knowledge, includes Excel, Word and PowerPoint
• Tech savvy with knowledge of telephone equipment and relevant computer programs
• Good communication skills and problem solving skills as well as negotiation abilities
• A results-oriented approach
• Ability to work under pressure