Responsibilities
 

• Provide customer service to both internal and external parties
• Provide support on the issuance of certificate and registration letter
• Responsible for scheduling of audit or assessment jobs
• Regularly reach out to clients via phone calls to discuss their needs, address queries, and provide personalized assistance
• Focus on client retention by delivering exceptional service and maintaining satisfaction
• Follow up on the promotion regarding the new services to existing and targeted clients

Competencies
 

• Diploma/ HKDSE or above 
• At least 1 - 2 years working experience in customer service field
• Proficiency in MS Office, MS Outlook and Chinese Word-processing
• Good Command in Chinese, English and Putonghua
• Detail oriented, team player and able to work under pressure 

 *2-year Contract will be offered to suitable candidate.

Remuneration will be commensurate with qualification and working experience.  Interested parties please forward your resume with photo, expected remuneration and personal particulars to the Human Resource Office, Hong Kong Quality Assurance Agency, 19th Floor, K Wah Centre, 191 Java Road, North Point, Hong Kong OR by fax to  2202 9190 OR   click “Apply Now” to apply job.  Duplicate applications will not be considered.  

Information supplied will be kept in strict confidence and only be used for recruitment related purpose. Applicants not invited for interview within 6 weeks may consider their applications unsuccessful. Application forms and curriculum vitae will be kept for a period of 3 months after completion of the selection process.