Customer Service Executive (Join-in Bonus $10K)

About HKT Teleservices

HKT Teleservices, a subsidiary of PCCW Limited and an operating entity since 1998, is a renowned leader in the business process outsourcing (BPO) industry. Our expertise encompasses a comprehensive range of voice and non-voice customer experience solutions, earning us prestigious accolades. 

With a global presence, we operate 24-hour, multi-channel customer care centers in Hong Kong and Mainland China, including Guangzhou, Shanghai, Beijing, Chongqing, Yongchuan, and Xian. Our expansive network allows us to cater to clients worldwide, delivering exceptional services and support. 
 

At HKT Teleservices, we specialize in providing innovative digital customer experience (CX) solutions. Leveraging cutting-edge technology and a highly skilled workforce, we offer support in multiple languages, covering over half of the world's population. 

With our unwavering commitment to excellence, we strive to transform customer interactions, exceed expectations, and drive business growth for our esteemed clients. Partner with us to unleash the full potential of your customer experience strategy and gain a competitive edge in today's dynamic marketplace.

Website: https://www.hktteleservices.com/

You will contribute to the total customer satisfaction by providing services via telephone, live chat and emails for a loyalty program in a call centre / contact centre with tactful and timely manner.  

Your role: 

• Handle customers’ enquiries of a loyalty program via telephone, live chat and email channels
• Provide support to mobile application, membership acquisition and redemption of membership benefits and gifts
• Maintain excellent relationship with member by providing quality service
• 5-day work per week; shift duty needed from Monday to Sunday

To Succeed in this role: 

• DSE Graduate or above 
• Excellent interpersonal and communication skills 
• Good command of spoken and written Cantonese, English and Mandarin 
• English and Chinese word processing

Fresh Graduate will also be considered.

Candidate with more experience will be considered for senior position.

We offer:

• 14 days' paid annual leave
• Comprehensive medical coverage
• Non-Contributory Provident Fund
• Attractive incentive bonus, join-in bonus and shift allowance (if applicable)
• Clear career path
• Structured training programme

Interested parties please click "Apply Now" button or fill in the online application form: https://forms.office.com/r/BU3kY9uR9n.