Rank          : Executive Assistant I
Department / Hospital / Cluster : Quality and Safety Office / Patients Relations Office, Pamela Youde Nethersole Eastern Hospital / Hong Kong East Cluster
Pay            : HK$23,486 - HK$27,789 per month
Up to 5% of total basic salary as end-of-contract gratuity may be offered to contract staff upon completion of the contract subject to satisfactory performance.

Key Responsibilities:
1.  Handle complaints, feedback, enquiries, requests for assistance and appreciations.
2.  Facilitate incident /complaint / medico-legal case management.
3.  Monitor improvement actions from case reviews.
4.  Compile patient relations statistics and management reports.
5.  Provide administrative and secretarial support in preparation of meetings (such as presentations and related materials), minutes and records.
6.  Coordinate meetings and trainings to facilitate implementation of quality programmes.
7.  Maintain webpage and filing system.
8.  Assist in office management.
9.  To perform any other duties as required and assigned by supervisors.

Entry Requirements:
1.  University Graduate with work experience; OR
2.  F.5 / S.5 with:
     (a) Passes in 5 subjects in the HKCEE including English Language (Syl. B) and Chinese Language, or equivalent;
          OR
     (b) 5 subjects in the HKDSE attaining the level specified below:
          - Level 2 in English Language and Chinese Language ; and
        - Level 2 in New Senior Secondary subjects / ‘’Attained’’ in Applied Learning subjects (subject to a maximum of 2 subjects under this category) / Grade E in Other Language subjects, or equivalent;
           AND diploma in a specialized function AND relevant experience.

Preferred Attributes / Exposure:
1.  Previous working experience in  handling complaints or incidents.
2.  Clerical experience with good knowledge in general administration, public feedback management or client communication.
3.  Hands-on experience in common office automation (e.g. email, photocopy machine) and computer applications including Chinese word processing, MS Word, Excel, Access and PowerPoint.
4.  Good command of both spoken and written English and Chinese.
5.  Good knowledge of hospital operations and patient flow.
6.  Excellent interpersonal and communication skills and be able to work independently.
7.  Mature, self-motivated, detail-oriented, creative with strong analytical skills.

Remarks:
1.  Please refer to https://www.ha.org.hk/haho/ho/hrd_jv/NotestoApplicants.pdf for “Notes to Applicants”. 
Please submit on-line application on or before 15 May 2024. 
For enquiries, please telephone 2595 6967.