Overview:

He / she will directly report and work closely with our E-commerce Manager and the team to provide a good shopping experience. We are looking for an individual with pleasant personality, patient and customer service oriented. This role needs to work across departments in order to succeed.

 

Responsibilities: -

• Provide efficient response to customer enquiries via phone call, instant messaging, live chat and email on products, promotions, key selling points, order status, and after-sales
• Deliver excellent service in consulting solutions and improve customers’ satisfaction level via different channels
• Handle customs enquires, discrepancies, wrong delivery, service complaints, etc.
• Monitor the payment status and shipment status and provide proactive support and updates to customers.
• Provide administrative and logistic support to the Department
• Work closely with internal and external parties to ensure timely, efficient and effective service to customers

Requirements:-

• Diploma or above in any disciplines
• At least 1 year working experience in customer services; Fresh graduates are welcome
• Proactive, passionate and good communication
• Good telephone manner and customer oriented
• Good command of spoken and written Cantonese & and English

We offer excellent career opportunities, attractive remuneration and generous fringe benefits to the successful candidates. Interested parties, please send your full resume with current and expected salary via email to recruit.hk @ bluebellgroup.com for interview.

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