Job Description

As an IT Support Officer, you will play a crucial role in ensuring the smooth operation of our company’s technology systems. Your responsibilities will include providing technical assistance, troubleshooting hardware and software issues, and maintaining our network infrastructure. Here are the key duties and qualifications:

Responsibilities:

1. User Support:
   • Respond to IT support requests from employees promptly.
   • Address employee questions related to computer systems.
   • Diagnose and resolve hardware and software issues.
2. System Maintenance:
   • Monitor network infrastructure, applications, and hardware.
   • Manage Windows servers and server configurations.
   • Collaborate with application vendors for system enhancements and testing.
   • Assist in developing long-term IT strategies and system migration plans.
3. Inventory Management:
   • Maintain existing IT inventory.
   • Ensure proper housekeeping of IT assets.

Requirements:

• Education: High Diploma in Information Technology, Computer Science, or related disciplines.
• Experience: At least 3 years of relevant working experience in IT Support.
• Technical Skills: 
  • Familiarity with Windows 10, Microsoft 365 (M365), Windows Server, VMware ESXI, Veeam Backup, Navision, and SQL server administration.
  • Good knowledge of TCP/IP, network infrastructure, and security.
  • Professional certifications such as MCSE and CCNA are advantageous.
  • Solid experience with NAV systems is a plus.
• Availability: Willingness to work non-office hours for urgent support.
• Work Schedule: 5 days a week.

Benefits:

• Bank holidays
• 12 days of annual leave
• Medical insurance
• Friendly working environment

Interested candidates should submit their full resume, including availability, expected salary, and current salary. Rest assured that any personal data collected during the recruitment process will be treated confidentially and used solely for recruitment purposes.