Responsibilities:

• Understand business requirements and prepare user requirements including functions and features required across digital internal and external platforms to address business needs
• Coordinate and initiate digital projects with IT and back office department ensuring development & implementation alignment across business units
• Preparation of test plan and test cases
• Responsible for UAT and training of our CRM or POS  system and the development of User manual
• Perform other ad-hoc projects and tasks as required
• Manage daily operations related to other system such as , SAP , POS, and so on 
• Perform system support & handle users’ enquiries on the CRM System 

Requirements:

• Associate degree, Degree in Computer Science , information system or  related disciplines
• At least 2 years working experience in CRM or BA roles from a sizable company.
• Technical experience in SQL , SAP, F&B IT Solutions are a plus
• Good problem-solving skills, self-motivated, able to work independently
• Excellent communication and presentation skills with the ability to effectively communicate with stakeholders at all levels.
• A good team player who is proactive and with a strong sense of responsibility
• Proficiency in both spoken & written English, Cantonese and Mandarin

We offer competitive package and benefits:

• Five-Day work week
• 3 Days Marriage Leave
• 5 Days Full Pay Paternity Leave
• Family-Friendly Leave
• Birthday Leave
• Free Duty Meal
• Staff Discount
• Medical Allowance
• Insurance Plan
• Promotion Opportunities