The Department

The Membership Services Department plays an essential role in providing co-ordination and administrative support, and amenities to the Club's 29,000 Members and their families.

Job Duties:

• Provide quality Telephone services to our Members
• Handle racecourse facilities reservations on catering for Members
• Provide outbound calls for product selling
• Responsible to work according to the shift duty assigned

Requirements:

• Form 6 or above
• A minimum of 2 years’ working experience in call centre is an advantage
• Good communication skills in both English, Chinese and Mandarin
• Positive attitude, pleasant telephone manners, good interpersonal skills, patient and well understanding on customers’ needs
• Proficient in PC skills, including hands-on application of MS office such as MS Word, Excel and PowerPoint with typing speeds of 20 wpm (Chinese) and 30 wpm (English)

Working Hours:

The Call Center operates 7 days a week with working hours from 08:30 to 18:00.  Staff are required to work at least 2 weekdays plus a weekend duty.

Working Locations:

Sha Tin Communications & Technology Centre, Sha Tin Racecourse, Sha Tin OR

The Hong Kong Jockey Club Headquarter, One Sports Road, Happy Valley

Hourly Pay:

$84.5/hour

We are an equal opportunity employer.
Personal data collected will be used for recruitment purposes only.