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Customer Experience Officer, Logistics Solution (5-day work)

FreightAmigo Services Limited

  • Company Industries:Others

Job Information

  • Post Date:2024-05-12
  • Location:Yau Tsim Mong District
  • Employment Type:Full time
  • Others:FreighTech + FinTech eMarketPlace; New Technology
    5-day work, Medical Benefit, Logistics & Freight Experience
    Energeti
  • Job Function:Customer  Service  Call  Centre  

Job Description

  • FreightAmigo FreightTech + FinTech1-stop supply chain finance eMarketPlace
  • Energetic, Willing to Work with Technology

Job Responsibilities:

  • Handle customer inquiries from incoming/outbound call/email/intercom, etc.;
  • Responsible for daily customer services, price quotation, order follow up duties;
  • Enhance customer journey, collect feedback from clients & partners, identify issues and implement solutions to enhance business model;
  • Develop and maintain strong relationship with all internal and external stakeholders;
  • Perform general market or news research as necessary for sales & marketing activities;
  • Expand the client base and drive sales pipeline through call, e-mail, event and online communication tools;
  • Implement a standard operation flow and achieve customer services goals;
  • Assist in ad-hoc tasks as assigned when necessary

Job Requirements:

  • Diploma/Bachelor degree or above in any discipline;
  • At least 2 years’ customer services experience, preferred with Logistics, Freight and transportation work experience;
  • Effective interpersonal, communications, problem solving and warm call telephone handling skills are an advantage;
  • Proficiency in Microsoft Office e.g. Word, Excel, PowerPoint;
  • Good command of spoken and written English, Mandarin and Cantonese;
  • Passionate, Energetic, good team player, proactive and self-motivated;
  • Candidate have Relocation, Logistics, eCommerce, Air freight, Ocean freight or Dropship background would be an advantage;
  • Fresh graduate would also be considered;
  • Immediate available is preferred

Location : InnoCentre, Kowloon Tong (3-min walk from Kowloon Tong MTR) 

Benefits:

  • 5-day work week
  • Medical benefits
  • Performance bonus
  • Birthday leave
  • Free flow of snacks and drinks
  • Early leave on festive day
  • Staff recreation activity
  • Casual wear

More about FreightAmigo:

  • Website: www.freightamigo.com
  • Facebook: https://www.facebook.com/yourfreightamigo/
  • Twitter: https://twitter.com/freightamigo
  • LinkedIn: https://www.linkedin.com/company/freightamigo-services-limited 

Finance Technologies Awards:

HKMA Award: https://www.freightamigo.com/media-zh-hant/freightamigo-won-startup-grand-award-in-techchallenge-digitising-trade-finance/?lang=zh-hant

Interested parties please send full resume with followings by clicking 'Apply Now'.
 

  • Expected Salary
  • Date of Availability

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Company Info

FreightAmigo Services Limited

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