Customer Experience Officer, Logistics Solution (5-day work)
FreightAmigo Services Limited
- Company Industries:Others
Job Information
- Post Date:2024-05-12
- Location:Yau Tsim Mong District
- Employment Type:Full time
- Others:FreighTech + FinTech eMarketPlace; New Technology
5-day work, Medical Benefit, Logistics & Freight Experience
Energeti - Job Function:Customer Service Call Centre
Job Description
- FreightAmigo = FreightTech + FinTech, 1-stop supply chain finance eMarketPlace
- Energetic, Willing to Work with Technology
Job Responsibilities:
- Handle customer inquiries from incoming/outbound call/email/intercom, etc.;
- Responsible for daily customer services, price quotation, order follow up duties;
- Enhance customer journey, collect feedback from clients & partners, identify issues and implement solutions to enhance business model;
- Develop and maintain strong relationship with all internal and external stakeholders;
- Perform general market or news research as necessary for sales & marketing activities;
- Expand the client base and drive sales pipeline through call, e-mail, event and online communication tools;
- Implement a standard operation flow and achieve customer services goals;
- Assist in ad-hoc tasks as assigned when necessary
Job Requirements:
- Diploma/Bachelor degree or above in any discipline;
- At least 2 years’ customer services experience, preferred with Logistics, Freight and transportation work experience;
- Effective interpersonal, communications, problem solving and warm call telephone handling skills are an advantage;
- Proficiency in Microsoft Office e.g. Word, Excel, PowerPoint;
- Good command of spoken and written English, Mandarin and Cantonese;
- Passionate, Energetic, good team player, proactive and self-motivated;
- Candidate have Relocation, Logistics, eCommerce, Air freight, Ocean freight or Dropship background would be an advantage;
- Fresh graduate would also be considered;
- Immediate available is preferred
Location : InnoCentre, Kowloon Tong (3-min walk from Kowloon Tong MTR)
Benefits:
- 5-day work week
- Medical benefits
- Performance bonus
- Birthday leave
- Free flow of snacks and drinks
- Early leave on festive day
- Staff recreation activity
- Casual wear
More about FreightAmigo:
- Website: www.freightamigo.com
- Facebook: https://www.facebook.com/yourfreightamigo/
- Twitter: https://twitter.com/freightamigo
- LinkedIn: https://www.linkedin.com/company/freightamigo-services-limited
Finance Technologies Awards:
HKMA Award: https://www.freightamigo.com/media-zh-hant/freightamigo-won-startup-grand-award-in-techchallenge-digitising-trade-finance/?lang=zh-hant
Interested parties please send full resume with followings by clicking 'Apply Now'.
- Expected Salary
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Company Info
FreightAmigo Services Limited
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