Academic Asia was founded in 1980 and is a well established educational agency that specializes in providing the best UK schools and colleges consultancy service. With over 40 years’ experience, resulting in many thousands of student placements, the company has now developed into one of the largest and most comprehensive UK boarding schools and colleges consultancy agencies in Hong Kong. Academic Asia is also highly respected in the UK and works very closely with many prestigious UK schools, a number of whom have appointed Academic Asia as their sole or main agency partners in Hong Kong.

The company’s motto is “the best advice for the best education” and we are now looking to recruit consultants with immediate effect to join our professional and dedicated team.

As a Customer Service Officer, you will be responsible for providing excellent customer service to our clients. You will be the first point of contact for any customer inquiries, complaints, or issues, and your primary goal will be to ensure customer satisfaction. You will be expected to maintain a high level of professionalism and courtesy while communicating with customers, both verbally and in writing.

Responsibilities:
 

• Respond to customer enquiries via phone, email, and WhatsApp in a timely and professional manner.
• Maintain accurate records of customer interactions.
• Provide UK education information to customers and make appointments for customers.
• Collaborate with other departments to resolve customer issues.
• Continuously improve customer service by staying up-to-date with UK education information.
   

Requirements:

We are looking for candidates who are passionate about helping people and UK Education:
 

• Degree in any discipline.
• Prior customer service experience preferred, exposure in education industry is much desirable.
• Good spoken and written English and Chinese, including Mandarin.
• Detail-minded, vigilant, self-motivated, hard-working, able to multitask and work under pressure.
• Proficient in MS Office and sound PC knowledge, such as Word, Excel and Chinese word processing.

What we offer:

We offer an attractive remuneration package with basic salary, a 5-day working week and bonus scheme. Comprehensive medical insurance will also be offered to the successful candidate.

Please state current and expected salaries in your C.V.

We are an Equal Opportunities employer and welcome applications from any member of the community meeting the selection criteria for the position. Personal data provided by job applicants will be kept strictly confidential and will be used solely for recruitment purposes.