The Business

The design, delivery, costs and risks associated with employee benefits is a critical component in recruiting and retaining talent which ultimately drives business performance.  Willis Towers Watson help organisations develop enterprise-wide strategies for making thoughtful benefit decisions and managing those benefits chosen in order to meet employee needs at a cost that they can afford – both today and in the future.

WTW has deep experience of working with organisations of every type and size and we have worked closely with clients to develop some of the most advanced benefit design techniques currently in use.

Our services include:

• Program Strategy, Design and Pricing
• Health Condition Management
• Wellness and Health Promotion
• Pharmacy Benefit Management Consulting
• Workforce Well-Being Evaluation
• Employee Education and Research
• Communication and Change Management
• Performance Measurement and Monitoring
• Development of Funding Strategies
• Forecasting, Budgeting and Reserve Setting
• Vendor Evaluation, Selection and Management
• Legal Compliance

The Role

The role is for an Account Executive in the Health & Benefits practice. You will be an integral part of a team that will support and administer Health and Benefit administration solution, in a quality and efficient manner to our clients in Hong Kong. It is an exciting opportunity to join a dynamic team to help our clients to administer their health and benefit solutions.

Performance Objectives:

Excellence

• Provide timely responses to client inquiries, consistent with service and quality standards.
• Provide new and existing clients with best possible service in relation to support and administration of health and benefit solution.
• Manage all customer feedback ensuring every case is resolved and closed.
• Possess excellent communicational skills to convey, influence and persuade.
• Assist in defining administration standards and processes to be followed to ensure quality in undertaking tasks and producing deliverables.
• Plan and organize work so that client specific Service Level Agreement objectives are met.

Clients

• Communicate effectively with clients and project teams.
• Attend team or client meetings as appropriate and present knowledgeable and professional image of WTW.
• Develop strong client relationships from client administrators to senior management.
• Ensure that clients’ business expectations are aligned with commitment at all times.

Financial

• Assists project manager or other lead consultant in determining opportunities to provide client with further services.

People

• Work effectively within the team dynamic.
• Recognize and communicate potential issues to team leader as appropriate; suggest viable solutions for improvement.

The Requirements

•          Bachelor’s degree
•          Relevant experience in Employee Benefits domain area is preferred, but not required.
•          Experience of using a CRM system.
•          Experience of working in a service focused environment.
•          Ability to build rapport and respond confidently to customer queries.
•          Strong verbal and written communication skills in English.
•          Ability to multi-task, and be mindful of deadlines.
•          Self-motivated and ability to remain focused on clients.
•          Committed to quality and continuous improvement.

What can we offer you?

In return you will be rewarded with a competitive salary and a comprehensive benefits package including: a fantastic pension scheme, life insurance, medical insurance, flexible benefits and many other options and Corporate deals. 
We also adopt a hybrid working arrangement, whereby a combination of work-from-home and in office is adopted. 

WTW is an equal opportunity employer.