Description:

- Provide support to the claims team in daily claims operations, including claims investigation and ongoing improvement of claims processes

- Evaluate and approve complicated claims within service turnaround time

- Handle enquiries from distribution enquiry team, customer enquiry team and customer complaint team

- Assist in reviewing work-flow and implementing continuous improvements to the claims process

- Assist in compiling regular management report

- Assist in conducting training to colleagues and distributors

- Participate in assigned projects

Requirement:

- University graduate or above with FLMI or equivalent

- Minimum of 5 years claims experience in individual life insurance

- Customer Centric minded and good communication skill

- High emotional maturity and able to work under pressure

- Excellent command of both written and spoken English and Chinese

- Self-motivated, patient and good team player