The role:

• Responsible for answering customer enquiries and complaints over the phone or in writing
• Responsible for answering lost and found enquiries and handle found properties according to procedure
• Handle customer enquiries and sales activities at Customer Service Centre
• Proactively collect suggestions on bus services and assist in conducting passenger demands survey and passenger liaison meeting
• Support and assist in different events organize by the company for the public

Skills and attributes:

• Post-secondary education or above with 1 year relevant experiences
• Good command of written and spoken English and Chinese. Knowledge of Mandarin is definitely an advantage
• Good communication and interpersonal skills
• Proficiency in computer applications and Chinese word processing
• Shift duties are required

Applications, with detailed qualifications, employment history, salary expectations and contact information, should be sent for the attention of Assistant Talent Resourcing Manager, Citybus Limited, 5/F., No. 8 Chong Fu Road, Chai Wan, Hong Kong. Applications can also be e-mailed to [email protected]. 

Who are we?

Citybus is a market leading operator of public transport services operating over 1500 buses and employing over 5000 colleagues across our organization to serve the community. We invest in our people and technology to provide an extraordinary journey to our customers where we put safety in the first place in the business. Having secured two new ten-year operating franchises to provide public bus services across Hong Kong and won the bid to operate new routes in the New Territories, this is an exciting time to join us as we head into a new chapter of our business.

As part of an international consortium, our team represents a diverse group of performance driven members with experience across various industries. Our goal is to transform traditional bus services with a strategic focus on driving the transition to zero-emission vehicles in an effort to support our sustainability objectives.

Our mission at Citybus is to welcome everyone and create inclusive teams. We celebrate difference and individuality and encourage everyone to join us.