客戶服務代表（港澳組）
ICBC Credit Card Centre (Int'l)
- Company Industries：Others
Job Information
- Post Date：2024-05-10
- Location：North Point
- Employment Type：Full time
- Others：中五或以上程度
歡迎應屆大學畢業生申請
五天工作，銀行假期，醫療保險（包牙科） - Job Function：Client Services
Job Description
Job Duties:
Requirements:
Benefits：
致求職者：收集個人資料的目的
協助評選合適的求職者填補機構空缺，以及就聘用事宜與獲選者進行商討及提出聘用邀請。
- 協調各方處理客戶和海外辦事處的查詢和解決複雜個案；
- 與內部各部門協調,為客戶尋求可行的解決方案；
- 通過團隊合作, 高度投入工作, 實現高水準的客戶服務滿意度；
- 不時協助準備資訊統計數據和/或報告；
- 必要時需提供額外支持。
- Take the prime role to handle customers and overseas offices' enquiries and resolve complex cases.
- Work with internal departments to seek possible solution for customers.
- Devote the best effort to attain high level of customer satisfaction via teamwork.
- Assist to prepare statistical data and/or report as assigned from time to time .
- Provide extra support if necessary.
Requirements:
- 中五或以上程度，具相關工作經驗者優先考慮 ** 歡迎應屆大學畢業生申請 **；
- 在銀行/金融行業有至少1-2年工作經驗，熟識信用卡業務者優先；
- 能操英語，粵語及普通話；
- 五天工作，需輪班工作。
- Form 5 or above with relevant experience is preferred ** Fresh graduates are welcome to apply **.
- 1-2 years' solid experience in customer services or banking/finance industry is an advantage.
- Strong communication skills in English, Cantonese and Mandarin is prerequisite,.
- Five-day work, willing to perform shift duty.
Benefits：
- 5-day work, Bank holiday 五天工作，銀行假期
- Medical Insurance(Including Dental) 醫療保險（包牙科）
- MPF employer voluntary contribution 額外強積金僱主自願性供款
- Promotion opportunity 晉升機會
- Annual Leave 有薪年假
- Marriage Leave 婚假
- Compassionate Leave 恩恤假
- Professional Training 專業培訓
- Study Allowance 進修補助
- Holiday Benefits 節日福利
- Birthday Celebration 生日慶祝
- Working location: North Point 工作地點：北角
致求職者：收集個人資料的目的
協助評選合適的求職者填補機構空缺，以及就聘用事宜與獲選者進行商討及提出聘用邀請。
Company Info
ICBC Credit Card Centre (Int'l)
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