Reporting to the Client Engagement Manager of the Company, your new role will mainly cover the following but not limited to:

• Handling the daily operation of BESPOKE Salon in LANDMARK and providing premium customer services to VIP members
• Answering VIP members’ enquiries and handling complaints in a professional manner
• Assisting in the company’s CRM and marketing activities
• Handling administrative work for VIP loyalty program

What you'll need to succeed:

• Diploma or above qualification
• Possess minimum 3 years’ customer service experience in luxury retail industry 
• Pleasant and out-going personality, strong customer service and interpersonal skills
• Passionate about the luxury retail industry, with VIP service experience is highly preferred
• Strong communication skills; Excellent command of spoken and written English and Chinese (Cantonese and Putonghua)
• Hands on experience in MS Word, Excel and PowerPoint

What you need to do now:
 

If you're interested in this role, click “Apply Now”. Salary and benefits will be commensurate with qualifications and experience.  For more information about Hongkong Land, please visit our website: http://www.hkland.com/

Information collected is for this recruitment and selection only. Applicants not hearing from us within four weeks from the date of advertisement may consider their applications unsuccessful. All documents and personal data of unsuccessful applicants will be destroyed once the post is filled.