Roles & Responsibilities: 

• Supervise a team to handle day-to-day call center operation
• Ensure complaint cases or enquiries are being handled in line with company policy
• Ensure quality of services are being delivered to client according to SLA and KPI
• Strong customer focus with excellent communication skills
• Prepare monthly operation reports and roster schedule
• Provide ad hoc duties as assigned

Job Requirements:

• At least 4 years relevant experience in customer service of which 1 year in a supervisory role
• Mature, work independently and self-motivated
• Able to work under pressure with good problem solving skill
• Proficient in both spoken and written English and Chinese
• Immediate available is highly preferred.

Candidates with more experience will be considered for the post of Assistant Customer Service Manager.

For interested applicants, please send your resume with availability, present and expected salary by clicking “APPLY NOW” button below.

(Personal data collected will be used for recruitment purpose only.)

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PMC License Number: C-679433

Synergis is at the forefront of property and facility management services in Hong Kong and Mainland China. Our services span every stage of the property development process, from pre-management and consultancy, through pre-sale promotion and leasing, to management and maintenance of a competed building and facility. We provide our clients a total solution.

Founded in 1978, Synergis has built a strong reputation for excellent customer service with stringent quality management systems and standards over the past four decades, and are proud to be recognized as one of the leading property and facility management companies in Hong Kong and Mainland China. We today employ about 4,500 staff and manages about 88,000 residential units and about 7 million square metres of residential, commercial, industrial and other services space from both the public and private sectors. Our customers include private residential owners and owners corporations, government organizations, educational institutions, landlords, developers and investors.

In January 2022, China Resources Longdation Company Limited of China Resources Group acquired Synergis property and facility management services business. The acquisition enhanced Synergis’ overall business strength and long-term development capabilities in Hong Kong and Mainland China, which will ultimately benefit the Company and our customers.

We are looking for an energetic professional with firm commitment to excellence to fill the post of Senior Customer Service Officer.