Our client is a luxury fashion brand with strong presence worldwide. To cope with their business expansion, they are looking for a In-store Client Development Manager to join the team.

The Job:

• To develop high end customers to be loyal customer. 
• To plan and coordinate in store events in order to maintain and recruit VIP clients
• To train and develop in store front line staff 's CRM skills and improve the brand's services standard 
• Facilitate the planning of daily one-on-one client appointments with sales team
• To exceed client's expectation through arranging special VM set up in the store before each appointment, arrange luxury F&B for each client and offer tailored personal service to each client.
• Provide strategic direction for recruiting and retaining VIP
• To work with department managers to plan new product launching events
• Partner with salesperson to introduce products to clients. 
• Develop new sources of clientele, new in-store monthly events and programs with internal team to ensure on-going clientele interest and participation.
• Help sales team to establish a yearly activity plan to keep frequent contact with Elites and VVIC clients
• Establish new tools to help sales staff to keep track of clients buying preference; special dates for celebration, activities attended and personal detail, etc
• Based on company’s vision, to provide a strategic direction to build customer loyalty and develop the brand as a service centric destination of excellence that sets the benchmark for others to follow
• Manage and update the client database in system
• Assist the salesperson to build and develop the client base 

The Candidate:

• Minimum 5 - 6 years experience in luxury retail / international 5-star hotel / auction house/ customer service related background
  
• Strong connections with high net worth clients from personal and social network
  
• Good sense of luxury and client-centric 
• Excellent verbal and written communication skills and strong influencing skill
• Attention to detail, proactive, creative and with a can-do attitude
• Good English language skills and Chinese (Cantonese or Mandarin) are essential, other language skills would be an advantage

Please note that only short listed candidates will be notified. All information provided will be treated in strict confidence and used solely for recruitment purposes. To apply, please quote current and expected salary and click "APPLY NOW"