Job Responsibilities: 

• Assist management to formulate CRM strategies and maintain the operations of CRM
• Prepare regular and ad-hoc reports to support management to monitor the business performances and to make business decision
• Implement end-to-end CRM marketing campaigns to engage and retain target customers
• Maintain and support the operation of CRM systems
• Coordinate with internal departments and third parties on the development and deployment of CRM program and other marketing communication materials
• Take part in CRM system enhancement projects to enhance system capabilities and improve customer journeys.

Requirement:

• Degree holder with 3 years hands-on experience in CRM fields
• Result-oriented with good analytical skills and business acumen
• Able to work independently in the fast-paced retail environment
• Self-motivated and proactive with creative mindset and good communications skill
• Proficient in both spoken and written English and Chinese
• Experience with Salesforce and other CRM systems
• Experience with Mall industry would be an advantage