Responsibilities:

• Assist and support Customer Service Hotline team to deliver excellent service to our Internal and external customers
• Handle both verbal and written enquiries, requests and complaints from customers through inbound/outbound calls, email, WhatsApp or WeChat tactfully and professionally to align with the corporate image.
• Provide after-sale services to enhance customer satisfaction
• Build and maintain strong relationships with customers
• Handle logistics operations, including but not limited to, order handling, preparing relevant documentation and delivery arrangements, etc.
• Handle ad hoc project and administration works as assigned by Manager

Requirements:

• Higher diploma/ associate degree or above 
• Fresh graduate will also be considered 
• Experience of using “WeChat’ or “WhatsApp” to communicate with customers will be definitely an advantage
• Good communication and interpersonal skills with good telephone manner
• Flexible, proactive, independent and able to work under pressure
• Good command of written and spoken English and Cantonese, Mandarin is definitely an advantage
• Chinese typing skills 
• Immediate available is highly preferred 

The post comes with:

• 5-day working week
• Working hours: 10:30am - 7:30pm (Shift during Mon - Sat) 
• Sundays / public holidays off
• Competitive salary
• Medical & dental coverage
• 13th month pay
• Birthday leave
• Staff purchase discount

Interested parties please apply by clicking "Apply Now" with expected salary and available date. We offer competitive remuneration package to the right candidate.

Note : All information provided by applicants will be treated in strict confidence and used for recruitment purpose only.  All personal data of unsuccessful applicants will be destroyed within one year.