This position will report to the Service Desk Manager. The candidate will be a key member of the Global Support team providing local and remote support for all locations worldwide. 

 What You’ll Do: 

• Provide first class support for a high energy creative and executive team 
• Provision new equipment and onboard new users and provide welcome training 
• Perform account provisioning and permissions assignments 
• Install, configure, and troubleshoot desktops, laptops, printers, scanners, mobile devices, and other peripheral equipment as required 
• Perform basic break fix tasks 
• Support security teams on incident response and use of patching and anti-malware tools 
• Troubleshoot connectivity issues both wired/wireless 
• Provide global support for any location as required 
• Liaise with Sony L2 & L3 teams to assist with troubleshooting and configuration of local infrastructure as required 
• Work with infrastructure staff to navigate a wiring closet to patch workstations/devices into the network as appropriate 
• Have a basic understanding of business applications and refer support requests to appropriate resources as needed, which might or might not be within the org
• Submit purchase recommendations/requests to appropriate staff to ensure availability of user PCs and peripherals 
• Work in our Service Desk ticketing system 
• Document troubleshooting steps & procedures so others can leverage knowledge
• Provide training and coaching to less experienced team members
• Be a contributing member of a global support team 
• Maintain inventory of local assets 
• Project based work as needed 

Who you are: 

• Proven experience in a related role 
• Strong understanding of Windows and MAC environments 
• Have strong interpersonal skills and be able to manage expectations of a demanding user community 
• Proficient in MS Word, Excel, Outlook, Power Bi, and PowerPoint and Office 365 Administration 
• Flexibility in working hours is required to facilitate global support Senior Service Desk Technician 
• Hong Kong, Hong Kong SAR (On-site)
• Be familiar with basic security & privacy principles (MFA, Access Control, Asset Management, phishing, data protection, encryption) 
• Broadly familiar with basic networking concept (tcp/ip, subnets, dhcp, dns)
• Fluent in English 

What we give you - our many benefits have something for everyone!

• You join an inclusive, collaborative and global community where you have the opportunity to fuel the creative journey 
• A modern office environment designed to foster productivity, creativity, and teamwork 
• We invest in your professional growth & development 

We offer competitive remuneration package to the successful candidates. Interested parties please send full career details, present and expected salary by clicking “Apply Now”:

Sony Music Publishing

Unit 01, 10/F, China Life Center, 18 Hung Luen Road, Hunghom, Kowloon City, Kowloon, Hong Kong

(We are an equal opportunity employer and welcome applications from all qualified candidates. Any personal data provided will be used for recruitment related purposes only and will be treated in strict confidence. Applicants who are not notified within 3 months may consider their application unsuccessful and all related information will be destroyed.)