Responsibilities: 

• Supervise a team of staff to provide quality services to customers in shopping mall   
• Handle complaints, requests and enquiries effectively
• Provide support to marketing activities in order to promote customer loyalties
• Perform club membership redemption duties and prepare related reports
• Perform monthly parking issues and handle carpark redemption duties
• Prepares the duty roster of the Team and performs ad hoc duties assigned by superiors

Requirements:

• Degree or Diploma Holder in Hospitality Management or related discipline
• At least 3 years’ practical experience in customer service field
• Fluent in spoken and written English and Chinese (Cantonese and Mandarin)
• Knowledge of MS Windows applications, including Word, Excel, PowerPoint and Chinese Word Processing.
• Good interpersonal skills, able to communicate effectively
• Pleasant personality and being helpful, friendly, tactful, patient and proactive

The personal data provided will only be used for recruitment and employment-related purposes. All personal data provided will be treated in strict confidence. All applications may be considered for other suitable position(s) in the Kuok/Kerry Group and its subsidiary/ associated companies. For correction of or access to personal data after submission of the application or enquiries on recruitment matters, please contact Human Resources Department by email to [email protected]. Please mark “Confidential: Personal Data Access/ Correction/ Recruitment Enquiries” on your correspondence. Information on unsuccessful candidates will normally be destroyed after 24 months from the date of application. By submitting an application through Kerry Properties' Career webpage, you are deemed to have consented to its Personal Information Collection Statement.