Job Responsibilities

• This is a 12-month contract role
• Candidates with insurance operations experience such as policy administration, claims, sales support will be consider.
• Review and evaluate the governance framework of brokerage channels to ensure compliance with regulatory requirements and internal policies.
• Develop and maintain workflow manuals and procedures to streamline sales processes and enhance operational efficiency.
• Conduct risk assessments to identify potential risks in the sales team's activities, including regulatory compliance, data security, and operational processes.
• Develop risk mitigation strategies and implement controls to minimize identified risks.
• Generate reports and analyze data to provide insights and recommendations to senior management for strategic decision-making and risk management.
• Perform broker administrative tasks, including managing contracts, documentation, and resolving any issues or inquiries
• Conduct regular audits and assessments to identify areas for improvement in sales processes, sales techniques, and customer interactions.
• Implement sales quality tracking mechanisms to monitor the performance and adherence of the sales team to quality standards.
• Collaborate with cross-functional teams to implement process improvements and drive initiatives to enhance sales team performance
• Develop and deliver training programs to enhance the sales team's knowledge and skills in maintaining sales quality and risk management.
• Stay up to date with industry trends, market conditions, and regulatory changes affecting the business..

Job Requirements

• Bachelor's degree in Business Administration, Risk Management, or any related field.
• 5 - 6 years' experience in sales support, operations, risk assessment, or a similar role within the insurance industry.
• Excellent understanding of risk assessment methodologies and the ability to identify and mitigate potential risks.
• Strong knowledge of distribution channel governance and regulatory requirements.
• Experience in implementing and managing sales quality tracking systems.
• Proactive, attentive to details with excellent organizational and time management skills, with the ability to prioritize tasks effectively.
• Excellent communication and interpersonal skills to collaborate effectively with internal and external stakeholders.
• Proficient in generating reports and analyzing data using relevant software.

We offer 5-day work, attractive salary, MPF, group life and group medical insurance; and excellent career development opportunities to the right candidate.

We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only be used for recruitment purpose).