Summary 

An exciting new opportunity just become available with a big Warehouse Management Systems (WMS) End-user MNC listed company based in HK! This System Business Analysts are responsible for facilitating the Warehouse Management System (WMS) application as well as supporting local hardware and network troubleshooting and/ or deployment as reported by either the Technology Account Leads or Operations Team. Assists in the escalation path for the Operations Team regarding resolution of an incident.

Essential functions 

• Assist with the management of Service Now incident tickets; opening incident tickets for reported issues, escalating incidents that require resolution by the extended IT teams, and ensure tickets are closed timely.
• Document issues that are re-occurring in nature working closely with the Technology Account Leads to ensure root cause is identified and permanent fix is implemented. Proposing long term improvements to the accounts either thru; Customer Enhancements (CE), Service Requests (SR), or Continuous Customer Improvement (CCI)
• Management of the hardware and IT assets in the facility including but not limited to: Maintaining an IT Asset List, Reporting issues of devices and the management of an RMA process, Management of the CMAC asset dashboard and reporting of other issues.
• Responsible for the day to day steady state account items such as; Compare Reports, Error Managers, Interface Failures, and WMS/ TMS access.

Additional Responsibilities

• Provide the following type of support as required for the implementation of Customer Enhancements (CE), Service Requests (SR), or Continuous Customer Improvement (CCI); Testing Support (SIT and/ or UAT), end user training, and/ or assisting with the documentation of Standard Work for the IT portion.
• Attend meetings with internal and/ or external customers as need to provide the necessary support to the Technology Account Leads and Operations where applicable.

Skills and Abilities

• Possesses a high degree of initiative, be a self-started, and have the ability to work with little supervision
• Excellent communication (verbal and written), organizational, and presentation skills
• Ability to troubleshoot and correct systems related to software or hardware problems and achieve effective results by assigning tasks to others
• Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments
• Working knowledge of software or hardware utilized in Supply Chain industry Warehouse Management System (WMS) or Transportation Management System (TMS) experience is helpful
• Ability to trouble shoot and correct systems related hardware/software problems
• Experience with Manhattan SCALE WMS or Blue Yonder/ JDA TMS
• Ability to troubleshoot basic WMS configuration such as Allocation, Putaway, and Replenishment
• SQL knowledge to write and execute a query as well as export and validate the returned results