Responsibilities:

• Collaborate with different stakeholders to identify user requirements, create and execute solution plans, User Acceptance Test, and continuous follow up
• Articulate and formulate the operational process analysis and recommendations to internal stakeholder
• Utilize data platforms/tools, RPA tools to automate/digitalize manual process for less manual intervention and reduce human errors
• Perform process review and update of the regulations, rules, and guidelines
• Improve the operation efficiency and assist to manage the operational risks involved
• Provide project support on implementation for automation, best practices, documentation for operation and data management
• Follow through the whole project lifecycles, including managing project risks & quality against project scope, test scheduling, resourcing , project tracking and defect management

Requirements:

• Degree holder in IT / IS / Economics / Finance / Accounting or related disciplines
• Interpersonal skills with ability to communicate effectively
• Min. 5-8 years of experience in banking. Candidate with less experience would be considered with a junior position
• Experience on project optimization / automation are preferred; Experience & Knowledge on RPA tools, such as Blue prism/UniPath/Automation Anywhere would be an advantage
• Experience & knowledge with Data Management / Data Analytics are preferred; Experience & knowledge with SQL, Python, Tableau, Power BI or equivalent would be an advantage
• Experience & knowledge on one or more areas of account opening/client onboarding/payment/CDD review would be an advantage
• Strong problem solving skills, analytical skill, capable to comprehend technologies and system architectures and approaches
• Willingness and proactively accept and drive change to accomplish positive outcomes
• Possess good awareness operation risk and sensitive to irregularity
• Possess an innovative mindset in architecting IT solutions to meet business needs and enhancing systems
• Highly driven and motivated with a can-do attitude and eager to learn and solve complex problems
• Fluent in Chinese (Mandarin & Cantonese) and English