A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Customer Propositions and Management 

We are currently seeking a high caliber professional to join our department as Assistant Manager, Customer Propositions.

Principal responsibilities 

• Assist in strategic planning process and facilitate the discussions with key stakeholders, e.g. product & channel teams to come up with a consolidated customer growth strategic plan for senior management reporting
• Assist team head on the measurement, monitoring and communication of performance outcomes to stakeholders across departments and to the Senior Leadership Team
• Assist team head on the overall budget for the department and monitor the day-to-day accrual, payment and reconciliation work
• Orchestrate the assigned strategic projects to maximize business values from customer portfolio across segments 
• Co-ordinate the control management work within department and ensure sub-teams to take respective actions in accordance to timeline
• Stay abreast of regulatory requirements to ensure all customer communications and initiatives are compliance to FIM and related policies

Requirements

• University degree in Business Administration, Marketing or other relevant qualifications
• Minimum of 5 years' retail banking experience
• Solid experience in banking product acquisition, e.g. banking account, wealth management products, credit card, etc.
• Customer-oriented with strong business acumen and analytical skills
• Strong self-motivation and positive attitude with good project management and interpersonal skills
• Ability to bring divergent ideas to create new and valuable solutions
• Shown strong situation awareness, strong desire to learn and able to work in Agile environment
• Resilience to stress, able to unlock full potential and prepare for the future of work
• Proficiency in both English and Chinese
• Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery

Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.