Job Description

• Answer and respond to calls, emails, service portal, and online chat
• Research required information using available resources
• Identify and escalate priority issues
• Route calls to appropriate parties according to available guideline
• Follow up customer calls where necessary
• Document all call information according to standard operating procedures
• Complete call logs
• Prepare reports

Requirements

• 2 years IT support experience
• DSE / HKCEE, high school diploma or equivalent
• Knowledge of call center telephony and technology
• Good command in Cantonese and English, Putonghua is an advantage
• Experience working for IT helpdesk / IT Call Center is an advantage
• 5-day work a week
• Shift duties may be required with compensation leave / shift allowance
• Welcome fresh graduates 

If interested for the above position, please send detailed resume with current and expected salary as well as date of availability by sending email to [email protected]