Responsibilities

• Handle customer enquiries, from incoming call, outbound call and email, on various banking products and banking services 
• Handle requests from customer including but not limited to banking products, ATM, e-banking application etc.
• Perform account maintenance service after successful customer’s authentication over phone.
• Provide administrative support to the team as assigned.
   

Requirements

• Form 5 or above with full cert in HKCEE / DSE
• 1 year of experience in banking industry is preferred
• Good knowledge in PC application like MS Office
• Proficiency in Cantonese, Mandarin and English
• Detail-minded and customer service-oriented
• Good communication skill and telephone manner
• Able to work under pressure

Attractive remuneration package will be offered to the right candidate. Please apply with full resume stating present & expected salary and contact phone number to The Human Resources Manager, 2/F, 161 Queen’s Road Central, Hong Kong. Please quote the reference.

Personal data collected will be used for recruitment purpose only. For more information, please visit our website: https://www.ocbc.com.hk/.