You will be part of our Air Logistics team, adding your expertise + skills to the delivery of Customer Excellence.

Your Role
Your primary objective will be to provide an outstanding level of service by managing customer needs, utilizing your strong forwarding + market knowledge. You will provide front line support for customers to ensure customer satisfaction with our products, services + features.

Your Responsibilities

• To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operations 
• To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.
• To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.
• To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
• To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.
• To document, resolve, analyze all complaints and feedback then identify, share + eliminate root causes.
•  To create, review + refine customer reports.
• To ensure delivery against all financial targets + strategic objectives.

Your Skills and Experiences
To be considered, you should have a good understanding of freight forwarding knowledge. You have good problem solving and communication skills with customer-focused mindset.

Good Reasons to Join
We offer opportunities where you can grow your expertise, shape processes and deliver innovative solutions. We are continuously growing our local and global network and our product portfolio creating career opportunities in different fields of work worldwide. We deliver high quality solutions to our customers and are proud to be a leader in the logistics industry.