Responsibilities

• Handle distributor enquiry from agents/brokers on aspect of Underwriting, Policy Administration and Claims.
• Provide excellent end to end service with positive customer mindset.
• Handle inbound and outbound calls from sales channel in a timely manner, including counter service if job rotated
• Identify distributors' needs, clarify information, research every issues and providing solutions
• Build sustainable relationships and engage distributors
• Anticipate escalation and take over calls when needed
• Prepare monthly/ annual results and performance reports

Requirements

• University graduate is preferred
• Minimum of 1-2 years work experience in within financial institutions, preferably in the insurance sector
• Experience in customer service / call center is an advantage
• IIQE papers 1, 3 & 5 is an advantage
• Good command of English and Chinese in both spoken and written, Putonghua is preferred
• Good communication skills and problem solving skills as well as negotiation abilities
• Competent PC knowledge, includes Excel, Word and PowerPoint
• Ability to work under pressure
• Immediate availability is highly preferred