We have a current opportunity for a IT Operations Manager (ITSM). The position will be based in Hong Kong, overseeing the IT Operations and Services for the APAC region. For further information about this position please apply.

IT Operations Manager (Service Management)

Inspire is working with a leading name in Luxury Retail, to hire an IT Operations Manager specializing in Service Management. In this role, you will play a crucial part in ensuring the smooth operation of IT services, contributing to the overall success of the organization.

Role Overview

• Overseeing the day-to-day IT operations and service delivery, ensuring high levels of performance, availability, and security.
• Managing a team of IT professionals, providing guidance, support, and mentorship to drive operational efficiency and excellence.
• Developing and implementing IT service management processes and procedures to enhance service quality and customer satisfaction.
• Collaborating with cross-functional teams to identify and address IT service issues, driving continuous improvement and innovation.
• Monitoring and analysing IT service performance metrics, identifying trends, and implementing corrective actions as needed.
• Ensuring compliance with IT policies, standards, and regulatory requirements to maintain a secure and reliable IT environment.

Ideal Profile

• A minimum of 7 years of experience in IT Operations or IT Service Management within a large multinational corporation.
• Proven experience with ServiceNow or similar IT service management tools, with the ability to leverage technology to streamline service delivery.
• Strong communication skills and fluency in English, Cantonese, and Mandarin to effectively engage with stakeholders across different regions.
• Excellent leadership abilities, with a track record of successfully managing teams and driving operational excellence.
• In-depth knowledge of IT service management best practices, ITIL framework, and industry standards.
• Strong problem-solving skills, with the ability to analyse complex IT issues and develop effective solutions.
• Experience working in the luxury retail industry or a similar customer-focused environment would be highly beneficial