Job Duties:

• Handle customer's enquiries via incoming phone calls and emails.
• Resolve possible customer complaints efficiently and effectively by liaising with retail outlets, internal departments as well as external parties.
• Administrative and marketing support of daily routine
• Handle assigned ad hoc projects.

Requirements:

• College graduate
• 1 - 2 years working experience in customer service
• Experience in retail business is an advantage
• Good command in Cantonese, English & Mandarin
•  Familiar with PC operation (MS Word, Excel, PowerPoint, Access and Chinese Word Processing)
• Customer-oriented with good telephone manner, interpersonal skills and serving attitude
• Can work under pressure and handle multiple tasks at the same time