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Specialist, Visitor Services (Visitor Centre)

Hong Kong Tourism Board

  • Company Industries:Others

Job Information

  • Post Date:2024-05-21
  • Location:Others
  • Employment Type:Full time
  • Others:Handle the Visitor Centre's daily operations
    Answer customers' enquires
    Recommend travel activities and attracti
  • Job Function:Customer  Service  Customer  Facing  

Job Description

WHO ARE WE?
At the Hong Kong Tourism Board, we take great pride in helping people across the world fall in love with our home. There are many challenges, but we continue in earnest to revitalize and reshape the Hong Kong tourism brand and build sustainable growth for our city’s economy. To achieve our ambition, we are inviting passionate talents to join us at this incredible juncture, and work with a dynamic and fun team.
  
HOW YOU WILL CONTRIBUTE AND LEARN?

  • As an ambassador at the forefront, you will engage with visitors across our service centres to handle visitors enquiries to showcase the charm of the city and enrich visitors’ travel experience
  • Curating tailored itinerary to visitors from around the world. You may also have a chance to give VIP tours to create a fruitful journey with lasting memory for travellers
  • Collaborating with other departments in support of HKTB organized events such as Wine & Dine Festival and New Year Count Down Celebrations, you will provide constructive insights to other departments based on frontline experience and knowledge on customer needs

  
WHO ARE WE LOOKING FOR?

  • University graduate preferably with at least 2-3 years of experience that proves your competencies to excel in the service industry such as service centre/ concierge/ retail outlet operations
  • Fresh graduates are also welcome
  • A confident communicator in English, Cantonese and Mandarin; Command of a foreign language such as Japanese, Korean, French or German will be an advantage
  • A cheerful and energetic people person, who love to explore and share in your free time
  • A proactive team player with an open mind and exceptional customer service mindset and skills
  • Driven by a sense of fulfilment, willing to work on weekends & public holidays, also under adverse weather to maintain service operation if required

If you are passionate about our mission and believe you are the one we are looking for, please send us your resume with present and expected salary by clicking "Apply Now". We are looking forward to hearing from you.

We are an equal opportunities employer.

Company Info

Hong Kong Tourism Board

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