Our client is one of leading luxury retailer. To cope with their business expansion, they are looking for a Regional Customer Care Executive to join the team.

Working Hours: 9am -6pm, Mon- Fri

The Job:

• Work with all related parties to identify the business needs on call center and develop Call Center Strategy and work process
• Communicate with internal and external parties in order to solve customers' complaints and enquiries
• Prepare analysis, report for the call center
• Build relationship with customers by recognizing, organizing and tracking their preferences in database
• Communicate with customers, boutiques, repair centres & administrative offices to follow up with the complaints & after-sales enquiries of customers

 The Candidate:

• Higher diploma or above with minimum of 3 years relevant working experience
• Excellent communication, team work and problem solving skills
• Good with MS Office including Excel, Word and Power Point
• Good team player and customer-oriented

All information provided will be treated in strict confidence and used solely for recruitment purposes. To apply, please quote current and expected salary and Click "Apply Now"