Customer Service Coordinator (SAP data entry)

Duties: 

• Support accurate order entry/induction of customer orders into SAP
• Manage repair orders in SAP including account financials in accordance with contractual obligations
• Follow up on all customer requests in a timely and effective manner, or advised by Customer Service Supervisor
• Serves as customer interface on product status and delivery
• Maintains knowledge of products to provide the appropriate information and support to customer
• Provides support to sales team and operations team with regard to customer concerns
• Confers with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments
• Consistently documents customer service needs to identify patterns and maintain quality
• Support Customer Service Supervisor to perform all specific responsibilities

Requirements:

• DSE equivalent or above
• Fluent in spoken and written English
• Knowledge and experience of Customer Service in production industry is preferred
• SAP knowledge will have an advantage
• Focus on Results
• Communication Skills
• Functional / Technical Skills