M+ is a museum dedicated to collecting, exhibiting, and interpreting visual art, design and architecture, moving image, and Hong Kong visual culture of the twentieth and twenty-first centuries. In Hong Kong’s West Kowloon Cultural District, we are building one of the largest museums of modern and contemporary visual culture in the world, with a bold ambition to establish ourselves as one of the world’s leading cultural institutions. Our aim is to create a new kind of museum that reflects our unique time and place, a museum that builds on Hong Kong’s historic balance of the local and international to define a distinctive and innovative voice for Asia’s twenty-first century.

(This is a fixed-term contract position of 2-year with possibility for renewal subject to organisational needs and individual performance.)

Responsibility:

•    performing customer services duties at moving image centre or other locations as assigned by supervisors when necessary; 
•    supporting crowd management, facilitating guests the understanding of house rules and handling customer inquiries and complaints;
•    reporting incidents and liaising relevant parties to resolve the incidents appropriately;
•    following institutional uniform, health and safety guidelines; 
•    performing other ad hoc duties as and when required. 

Requirement:

•    possess higher diploma or above in any disciplines;
•    fresh graduates and current students would be considered; 
•    have experience in operations or customer-facing or event support experience; 
•    possess approachable personality with positive attitude; a good team player and be adaptive to dynamic environment;
•    be proactive and have good interpersonal skills;
•    have good oral and written communication skills in English and/or Chinese and/or Putonghua; proficiency in other languages is an advantage; 
•    be able to work on shifts including weekends, holidays, evening shift according to a roster that is determined by the Authority and actual work schedule and number of work days per week depend on workload demand; and
•    be willing to work at different spaces in the museum including outdoor location; prolonged standing and physical lifting may be required. 

For interested parties, please submit your application with detailed CV on or before 27 May 2024. Applicants are encouraged to submit their applications as soon as possible. The review of applications will continue until post is filled.

Data collected will only be used for job application processing. Your data may be accessed by our appointed recruitment consultants who have agreed to keep confidence of all personal data in not less than the standards applicable to us. Applicants not being invited for interview within 4 weeks from the submission date may assume their applications unsuccessful. 

All related information will be kept up to 24 months and all personal data will be destroyed afterwards. 

For more information, please visit http://www.westkowloon.hk or contact: 

Crystal Yu / +852 22000114