Our client, a global general insurance company, 5 days: -

Requirements:-

• Diploma or Degree holder
• Holder of IIQE (Paper I & II) qualifications with general insurance experience are essential
• 5+ years of experience in call centre environment with focus on quality assurance, training, customer service and sales experience
• Self-motivated, customer–oriented and good team player
• Excellent telephone manner, customer service, communication skills
• Fluent in Cantonese and English, good command of Mandarin
• MS Word, Excel & PowerPoint
•  

Responsibilities:-

• Develop effective call monitoring formats and performance scoring guideline to ensure high quality service standard within Customer Centre. 
• Compile and track performance at team and individual level by using quality monitoring data management
• Identify staff training needs and prepare training materials to boost up sales result and service quality
• Perform instant coaching for individual and provide feedback to sales & service team for continuous improvement
• Manage and maintain the script library and perform product training to the team
• Ensure sales & service quality and working procedure are up to compliance standard and business partners' requirements

Interested parties, please apply with full resume with detailed job duties, available date, current & expected salary to Faithful Search Co. 

Only shortlisted candidates will be notified. All information received will be kept in strict confidential and only for recruitment purpose.