You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

This position is responsible to assist the Manager – Lending to execute and implement marketing and communication programs and projects to drive lending growth and enhance Cardmembers' awareness of Amex lending brand in Hong Kong.  He/she will have accountability for the successful delivery of campaigns and Cardmember communications, as well as of adherence to all internal and external regulatory controls.

The incumbent will also support the manager to partner with the various LOBs and Central Lending team to develop innovative lending engagement strategies, marketing and communication programs and roll out lending capabilities to grow AR, revolve rate and revolve revenue according to our Risk appetite.  He/she will have the responsibility to monitor market and competitive activities as well as internal program results.

Key Responsibilities

• Execute and implement marketing programs to grow lending revenue, lending AR, revolve rate and lending engagement
• Partner with Credit and Fraud Risk to ensure profitable lending growth
• Work with both internal and external parties to develop ATL and BTL communication and ensure smooth launch of marketing programs
• Ensure lending marketing and other activities are compliant with all regulatory and legal reforms as well as internal guidelines and risk requirement
• Ensure the HK Credit Card Lending business is compliant with all Regulatory and Legal reforms
• Execute and implement lending related system update projects and the new lending capabilities
• Handle ad hoc projects and support different team members from time to time as required
• Work with Central COE, Credit & Fraud Risk and other LOBs for lending related project execution and implementation

Minimum Qualifications

• University degree in relevant discipline
• Minimum of 2 years of working experience in credit card, financial or consumer industry
• Strong marketing and communication skills with project and agency management experience
• Outward looking with keen interest on competitive and evolving industry trends for the consumer lending products and services
• Fluency in verbal and written communication of English and Cantonese / Chinese
• Chinese-character typing skills preferred

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Why American Express? 
 
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.