Senior Customer Services Officer
AsiaWorld-Expo Management Limited
- Company Industries：Others
Job Information
- Post Date：2024-05-26
- Location：Airport Area
- Employment Type：Full time
- Others：Customer Services
Event Support
Attractive Package - Job Function：Supervisors Team Leaders
Job Description
Responsibilities:
Frontline Operations
Frontline Operations
- Provide efficient and quality day-to-day operations on the Customer Services’ Helpdesk, Ticketing, Office Reception and Baggage Storage Services as well as Event Support
- Handle customer enquiries and complaints via CS hotline, emails and a complaint management system
- Conduct and follow up customer satisfaction surveys
- Monitor service contracts and performance of service contractors
- Assist in VIP escorting when required
- Maintain grooming and performance as per Customer Services manuals
Administrative Support
- Communicate closely with internal/external stakeholders. Plan, implement, organize and monitor all resources deployment to support events
- Monitor and prepare reports for on-line survey, complaint management system
- Handle different service orders and ensure information is accurate, input to system for follow up and filing
- Perform any ad hoc assignments as required
Requirements:
- Bachelor’s degree in Business Administration, Hotel and Hospitality Management or relevant disciplines
- Minimum 3 years of relevant experience in Customer Services; prior experience in Public Relations, Hotel or Hospitality Management disciplines is an advantage
- Good logical thinking, analytical, problem-solving and organizing skills
- Excellent communication and interpersonal skills. Able to interact with all levels of stakeholders
- Proficient in Microsoft Word, Excel, PowerPoint, Outlook and Chinese word processing
- Good command of written and spoken English and Chinese, Mandarin is a plus
- Customer-orientated, creative, innovative and cheerful
- Able to work under pressure to meet tight timelines and multitask
- Shift duty and irregular duty hours are required during events
Personal data collected will be used for recruitment-related purpose only.
AsiaWorld-Expo Management Limited is an equal opportunities employer.
Company Info
AsiaWorld-Expo Management Limited
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