Company description:

 

HKT (SEHK: 6823) is Hong Kong's premier telecommunications service provider and leading operator in fixed-line, broadband and mobile communication services. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sales, outsourcing, consulting, and contact centers.

HKT offers a unique quadruple-play experience in Hong Kong delivering media content on its fixed-line, broadband Internet access and mobile platforms jointly with its parent company, PCCW Limited.

HKT also provides a range of innovative and smart living services beyond connectivity to make the daily lives of customers more convenient, whether they are at home, in the workplace, or on the go.

Job description:

 

Your role:

• Lead the field operation teams to provide effective and efficient service provision and maintenance works at dedicated areas
• Coordinate with multiple parties to ensure the assigned jobs/projects are comply with existing workflow and guideline
• Drive quality of work and customer excellence to achieve customer satisfaction
• Monitor and control field operation performance to meet performance targets and meet KPI targets
• Coordinate with various regional outside plant teams and contractors to deliver project targets and goals
• Provide service reports to internal parties and review the process with relevant parties if necessary
• Offer training, coaching, and briefings to staff on new products/services Ensure effective logistic and system support for new product and service roll-outs
• Analyze user requirements and raise request to enhance support system as required
• Provide analysis and statistics report for process improvement or re-engineering when necessary
• Identify potential business, operational needs and establish action plans for implementation
• Perform ad-hoc project assignment and act as session head to perform teams’ management when required

To succeed in this role:

• Degree Holder with minimum 2 years working experience in related field; or Higher Certificate or equivalent with minimum 6 years working experience in related field; or secondary school graduate with minimum 10 years working experience in related field
• Technical know-how in several professional areas in field operation and service management work practices and procedures
• Customer-oriented with excellent communication and interpersonal skills
• Innovative and adaptable to changes in meeting Company’s business needs under a competitive environment
• Experience in dealing with Incorporated owners’ Committee (IOC) and Business Management office (BMO) is a plus
• Good command of written and spoken English and Chinese, Putonghua is an advantage

Work Location: Hong Kong

We offer competitive salary package with attractive benefits, including no less than 14 days Annual Leave, Medical Insurance and Discretionary Bonus. If you have the desire for an exciting and rewarding career, please click APPLY NOW or apply by sending your resume immediately to [email protected], quoting your present and expected salary.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies (www.hkt/privacy-statement), a copy of which will be provided immediately upon request.