We are looking for a Customer Care Officer to join our growing family. Come home and start your #BeMore journey with TDCX today!

#BeMore

Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives 
• Comprehensive medical and insurance
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• A positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangement
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You are also required to perform these job functions:

• To manage customer enquiry through email, and voice communication
• Strong IT navigation skills, faster learner in new technologies
• Excellent speaking ability – Native in Cantonese and Fluent in English
• Able to work independently and as part of a team
• Ability to develop deep product and/or service knowledge
• Engagement with our customer care organization
• Any other duties and responsibilities that may be assigned by the superior from time to time

Working hours

• Mon to Fri 09:00-18:00
• Sat, Sun & PH – Day Off

Working Location

• Metroplaza, Kwai Fong

Who are we looking for?

• Fresh graduates (Diploma and/or Degree holders) are encouraged to apply.
• Excellent command of spoken and written Cantonese and English
• Customer-oriented, Excellent listening and communication skills
• Multi-tasking, agile, flexible
• Open to continuous improvement and learning
• Previous experience in a contact center environment with a customer-facing role is an advantage
• Immediate available is highly preferred