This role supports our call center and provides excellent customer service to our customers.

Responsibilities:
 

• Answer inbound calls for general customer service enquiries, offer phone insurance enrolment services and policy retention activities
• Manage email correspondence & address customer enquiries
• Maintaining professional and good image to customer on providing business services

Requirements:
 

• Diploma holder or above in any discipline
• IIQE Paper 1 and 2 is preferred
• Good command in both spoken and written English and Cantonese, Proficiency in Mandarin is a plus, Chinese typing skill is preferred
• PC literate in MS Word, Excel and Access